Privacy Policy

Last updated: May 2025

Tripkha ("we", "us", or "our") operates the website tripkha.com. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

1. Information We Collect

When you make a booking, we collect:

  • Full name and contact details (email, phone number)
  • Passport or ID details (where required for boat travel)
  • Number of passengers and travel dates
  • Payment transaction references (we do not store full card numbers)

We also collect non-personal data automatically: IP address, browser type, and pages visited via cookies and analytics tools (Google Analytics).

2. How We Use Your Information

  • To process and confirm your booking
  • To send booking confirmation and e-tickets by email
  • To coordinate with ferry operators and pickup services
  • To respond to customer inquiries
  • To improve our website and services

We will not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Sharing

We share your data only with:

  • Ferry/boat operators — necessary to fulfil your booking
  • Payment processors (Omise) — to securely process payments
  • Email service (Resend) — to deliver booking confirmations

All third parties are required to handle your data securely and in accordance with applicable law.

4. Data Retention

We retain booking records for 3 years from the date of travel to comply with Thai tax and commercial law. After this period, personal data is deleted or anonymized.

5. Your Rights (PDPA)

Under Thailand's PDPA, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention obligations)
  • Withdraw consent at any time
  • Lodge a complaint with the Personal Data Protection Committee

6. Cookies

We use essential cookies for site operation and analytics cookies (Google Analytics) to understand usage patterns. You may decline non-essential cookies via our cookie consent banner.

7. Security

We use HTTPS encryption and industry-standard security measures. Payment data is processed through PCI-DSS compliant services.

8. Contact

For any privacy-related requests, contact us at:
Email: [email protected]
Phone: 062-6949638
Address: 10/114 Soi Kantang 20, Jingjit Rd., Thap Thiang, Mueang Trang, Trang 92000, Thailand