Privacy Policy

Last updated: July 8, 2026

TripKha (“we”, “us”, or “our”) operates the website tripkha.com. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and other applicable laws.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Information You Provide

When you make a booking or contact us, we may collect:

Full name
Email address
Phone number
Nationality
Passport or government-issued ID information (when required by ferry or tour operators)
Booking details, including travel dates, passenger information, pickup/drop-off locations, and selected services
Payment transaction references (we do not store your full credit/debit card details or CVV)

Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Language preferences
Pages visited
Date and time of access
Referring website
Cookie identifiers and analytics data

This information is collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

Process and confirm bookings
Issue booking confirmations and electronic tickets
Coordinate reservations with ferry operators, transfer providers, hotels, and tour operators
Respond to customer inquiries and provide customer support
Notify you of schedule changes or important travel information
Prevent fraud and improve transaction security
Improve our website, products, and services
Analyze website usage and performance
Comply with legal and regulatory obligations

With your consent, we may also send promotional offers, newsletters, or marketing communications. You may unsubscribe at any time.

3. Sharing Your Information

We only share your personal information when necessary to provide our services or comply with legal obligations.

Your information may be shared with:

Ferry and boat operators
Tour operators
Transportation providers
Hotels (where applicable)
Payment service providers (such as Omise)
Email delivery providers (such as Brevo)
Website analytics providers (such as Google Analytics)
Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

Our website may use services provided by trusted third-party providers, including but not limited to:

Google Analytics
Google Ads
Google Tag Manager
Meta Pixel
Brevo
Omise
Cloudflare

These providers may process certain information on our behalf to support website functionality, payment processing, marketing measurement, fraud prevention, security, and performance optimization.

Each provider maintains its own Privacy Policy governing the handling of personal data.

5. International Data Transfers

Some of our service providers may process or store personal information on servers located outside Thailand.

Whenever personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that such transfers comply with applicable data protection laws.

6. Data Retention

We retain booking records for three (3) years from the travel date, or longer where required by applicable tax, accounting, or legal obligations.

After the retention period expires, personal data will be securely deleted or anonymized.

7. Your Rights Under the PDPA

Under Thailand’s Personal Data Protection Act (PDPA), you have the right to:

Access your personal data
Obtain a copy of your personal data
Request correction of inaccurate or incomplete information
Request deletion of your personal data (subject to legal obligations)
Restrict the processing of your personal data
Object to certain processing activities
Withdraw your consent at any time
Lodge a complaint with the Personal Data Protection Committee (PDPC)

8. Cookies

Our website uses cookies to improve your browsing experience.

The cookies we use include:

Essential Cookies (required for website functionality)
Analytics Cookies (such as Google Analytics)
Marketing Cookies (such as Google Ads and Meta Pixel)

You may manage or disable non-essential cookies through our Cookie Consent Banner or your browser settings.

Please note that disabling certain cookies may affect the functionality of the website.

9. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including:

HTTPS/SSL encryption
Secure servers
Firewall protection
Access control
Regular system monitoring
Data backup procedures

All payment transactions are processed through PCI DSS-compliant payment providers. TripKha does not store customers’ credit or debit card information.

10. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those external websites. We encourage users to review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Any updates will be published on this page together with the revised “Last updated” date.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under the PDPA, please contact us:

TripKha
Email: [email protected]
Phone: +66 62 694 9638
Address:
10/114 Jingjit Road, Thap Thiang Subdistrict, Mueang Trang District,
Trang 92000, Thailand